WHAT DOES PRESALE MEAN?
A presale item means we first take all orders to determine how many items to create. Once the presale window has closed we notify our vendor. This process takes 2-3 weeks, when we receive merchandise your order will be shipped out and you will be notified.
WHO DO I CONTACT ABOUT MY ORDER?
You can contact firstname.lastname@example.org for any questions you may have about your order.
WILL I BE NOTIFIED WHEN MY ITEM SHIPS?
You will receive an email once your item has shipped with a USPS tracking code to follow the status on your order.
CAN I EXCHANGE A PRESALE ITEM?At this time we can not exchange any items ordered through presale. Merchandise is produced based on individual orders so all sizes may not be available to exchange.
I LIVE LOCALLY, CAN I PICKUP MY ORDER?Due to COVID-19 restrictions, walk-ups to pick up your order will not be allowed at this time.